---
title: Sign in and password
summary: Sign in to Superwise, reset a forgotten password, change your password, and update your own profile.
order: 1
menu: Account menu > Profile
route: /userprofile
who: Everyone who has a Superwise account. No permission is needed to see or change your own profile.
---

You sign in with your e-mail address and a password. After you sign in, you can change your password and your details on your profile page. An administrator creates your account. You cannot create one yourself.

## How to sign in

1. Open the Superwise address that your company gave you.
2. Type your e-mail address in **Email**.
3. Type your password in **Password**.
4. Select **Remember me?** if you want to stay signed in on this device. Do not select it on a shared computer.
5. Click **Log In**.

The page title is **Sign In to your account**. After you sign in, you see the [dashboard](the-dashboard.md).

## How to reset a forgotten password

1. On the sign-in page, click **Lost your password?**.
2. Type your e-mail address in **Email**.
3. Click **Reset**.
4. Open the e-mail that Superwise sends you and click the link in it.
5. On the **Reset your password** page, type the new password in **Password**. Type it again in **Confirm password**.
6. Click **Reset password**.
7. Click the **log in** link and sign in with the new password.

Superwise shows the same message for every e-mail address. It says "If the address you entered belongs to an account on this site, we have sent password reset instructions to it." The page never says whether an account exists. If no e-mail arrives after a few minutes, ask your administrator.

An old link shows **This link is not valid or has expired.** Click **Lost your password?** again to get a new link.

> **Note:** If your administrator sends you a link to a page called **Set your password**, use it the same way. Type the password twice and click **Set password**.

## How to change your password

You need to know your current password. If you do not know it, use the reset steps above.

1. Click your initial at the top right of the screen. This opens the account menu.
2. Click **Profile**.
3. Click **Change Password**.
4. In the **Change Password** box, type your password in **Current password** (the first box in the picture).
5. Type the new password in **New password** (the second box).
6. Type it again in **Confirm new password** (the third box).
7. Click **Change password**, the button at the bottom right of the box.

Superwise shows "Your password has been changed." You stay signed in.

![The Change Password box with three boxes: Current password, New password and Confirm new password. The buttons Cancel and Change password are at the bottom.](../media/change-password-dialog.png)

The new password must have at least 6 characters. It must include 1 uppercase letter, 1 number and 1 special character. A special character is a sign such as `@`, `#` or `!`.

## How to change your profile

1. Click your initial at the top right, then click **Profile**.
2. Click the small pencil icon at the top right of your profile card. It is marked 1 in the first picture below.
3. Change **Name** or **Phone Number**. Both are required.
4. Add a **Profile Photo** or a **Sign** picture if you want. **Sign** is the picture of your signature.
5. Use the **Unsubscribe E-mails** switch to stop or start e-mails from Superwise.
6. Click **Save** (mark 1 in the second picture). Click **Cancel** (mark 2) to leave without changes.

Your e-mail address is shown but you cannot change it here. Ask your administrator to change it.

The button **Edit Profile** (mark 2) opens the full user form that administrators use. It has more fields, such as **Roles**. Use the pencil icon to change your own details.

![The profile page. Mark 1 is the pencil icon, mark 2 is the Edit Profile button and mark 3 is the Change Password button. The tabs Projects and Departments are on the right.](../media/user-profile.png)

![The profile in edit mode. Mark 1 is the Save button and mark 2 is the Cancel button.](../media/user-profile-edit.png)

The profile page shows your name, e-mail address, phone number and roles. A tick next to **Subscribed to Email** means you receive e-mails. The tab **Projects** lists the projects you belong to and the people in each. The tab **Departments** lists your departments.

The pages **Manage Account** and **Change Password** open this same profile page. The page **Change Password** opens the password box at once.

## How to sign out

1. Click your initial at the top right.
2. Click **Sign out**, marked 2 in the picture below.

The same menu has a **Theme** choice: **Light**, **Dark** or **System**. **System** follows your computer setting. The item **Reset page** clears the table layouts, theme, menu pin and recent projects that Superwise saved on this device, and reloads the page.

![The account menu. Mark 1 is Profile and mark 2 is Sign out. Theme and Reset page are between them.](../media/shell-account-menu.png)

## Rules to know

- Sign-in errors do not say which part is wrong. Superwise shows "Invalid login attempt." for a wrong e-mail or a wrong password.
- A locked account shows "This account has been temporarily suspended." Ask your administrator.
- You can only change your own profile on this page. Roles and projects are set by an administrator in [Users](../general/index.md).

## If something goes wrong

| What you see | What to do |
| --- | --- |
| Invalid login attempt. | Check your e-mail address and password. Use **Lost your password?** if you forgot it. |
| This account has been temporarily suspended. | Wait or ask your administrator. |
| Your session has expired. Please reload the page and try again. | Reload the page and try again. |
| We could not complete your request. Please try again. | Check your connection and try again. |
| This link is not valid or has expired. | Ask for a new reset link on the sign-in page. |
| The password could not be changed. Please try again; if it keeps failing, contact support. | Check the rules above. If it keeps failing, contact support. |

## Related pages

- [Find your way](find-your-way.md)
- [Roles and access](roles-and-access.md)