---
title: Approve payment requests
summary: Accept, reject or comment on payment requests as the director and as accounts, before the accountant releases the money.
order: 2
menu: Accounts > Payments > Director Approvals
route: /payment/fordirector
who: People who have the View Admin permission. The Director Approvals and Accounts Approvals screens work in the same way.
---

Every payment request needs two approvals before it is released: first the director, then accounts. Each approval has its own screen with its own queue.

For example, a request for ₹1,00,000 is **Queued**. The director opens **Director Approvals**, reads the notes and clicks the tick. The request leaves that queue and appears in **Accounts Approvals**.

![The Director Approvals list. The legend Symbols: under the table explains the buttons of each row.](../media/payment-director-list.png)

## Before you start

- Select the project at the top of the screen. The queue shows the requests of that project.
- You need the View permission on Admin.
- A request enters **Director Approvals** when its status is **Queued**. It enters **Accounts Approvals** when the director has accepted it and accounts has not decided.

## How to accept or reject a request

1. Open **Accounts** in the left menu, open **Payments** and click **Director Approvals** or **Accounts Approvals**.
2. Click the arrow at the start of a row to read the details: the bills, the notes and the earlier comments.
3. To accept, click the tick button. To reject, click the cross button.
4. A box titled **Confirm Action** asks you to confirm. The question is **Are you sure you want to accept the payment request** or **Are you sure you want to reject the payment request**.
5. Click **Confirm**.

The row leaves the queue. The status becomes **DirectorAccept**, **DirectorReject**, **AccountsAccept** or **AccountsReject**.

## How to add a comment

1. Click the comment button.
2. A box titled **Director Comments** or **Accounts Comments** opens. Type your remark in **Comment:**. The box shows **Add Remarks...** until you type.
3. Click **Save**.

The release screen shows these comments to the accountant.

## How to read the screen

The three columns of buttons are the same on both approval screens. The legend under the table, **Symbols:**, lists them: **Accept Payment Request**, **Reject Payment Request** and **Comment**. The columns are **Created On**, **Requested By Name**, **Payment For**, **Project**, **Organization**, **Paid To**, **Payment By**, **Preferred Mode** and **Requested Amount**. The total of **Requested Amount** shows at the bottom. See [Payments](index.md#what-the-columns-mean) for what they mean.

![The Accounts Approvals list. It has the same buttons as the director screen.](../media/payment-accounts-list.png)

## Rules to know

- A rejected request can be put back in the queue by the person who made it. See [Payments](index.md#how-to-requeue-a-rejected-request).
- A director decision is saved with the name of the approver and the time.
- An accounts decision is saved in the same way.

## If something goes wrong

| What you see | What to do |
| --- | --- |
| **Access denied** | You do not have the View permission on Admin. |
| **An error occurred while updating the status. Please retry** | Click **Confirm** again. If it fails again, tell your administrator. |
| A request is not in the queue. | It is waiting at an earlier step, or someone decided it already. Check its status in **All Payments**. |

## Related pages

- [Payments](index.md)
- [Request a payment](request-payment.md)
- [Release a payment](release-payment.md)