---
title: Service requests
summary: Review, approve, reject or delete the requests that Superwise raises when measured work goes over the BOQ quantity.
menu: Project Cost > Service Requests
route: /servicerequests
who: People who have the View Service Requests permission. Approving or rejecting needs the Approve permission. Deleting needs the Delete permission.
---

A service request asks for more quantity on a bill of quantities (BOQ) item. The BOQ is the list of work items with quantity and rate for a project. You do not write a service request by hand. Superwise creates it when a measurement sheet takes the measured total of a BOQ item above its estimate. For example, the BOQ of Acme Heights allows 100 cubic metres of concrete in an area, and a measurement sheet brings the total to 120.

An approver decides on the request. Until the request is approved, the measurement sheet that caused it cannot be accepted.

## Before you start

- A measurement sheet must have gone over the estimate. See [Add a measurement sheet](../measurement-book/add-measurement.md).
- To approve or reject, you must be an approver for the request in the approval workflow.

## How to find a service request

1. Open **Project Cost > Service Requests**.
2. To search, type at least 3 characters in **Search (min. 3 characters)** (mark 1).
3. To filter, use the boxes in the second header row. Each column has one box. Mark 2 is the box of **Area**. The box of **Project** starts with your current project already chosen.
   - **Created On**: choose a date range.
   - **Project** and **Status**: type a word, then choose a value from the list.
   - **Area**, **Activity** and **Created By**: type a word.
4. To read a request, click the arrow at the start of its row.

![The Service Requests page. Mark 1 is the search box. Mark 2 is the filter box of the column Area.](../media/service-request-list.png)

A status can show **(Draft)** after its name, and a revision number can show in brackets.

## How to read the details of a request

Click the arrow at the start of the row. Choose a tab.

- **BOQ Details** lists the BOQ items, grouped by category. For each item it shows the **Quantity** asked for and the **Estimated Quantity**.
- **Nodes** lists the nodes (areas) of the request.
- **Other Details** shows who changed the status and when, the **BOQ Revision**, and any attachments you can download.
- **Comments** shows the comments on the request.
- **Work Flow** shows the approval steps as a diagram.

## How to approve or reject a request

1. Click the menu icon at the end of the row.
2. Click **Approve** or **Reject**.
3. In the dialog **Confirm Action**, type a reason in **Comment (optional)**.
4. Click **Confirm**. Click **Cancel** to stop.

When you reject a request, the dialog warns **Corresponding Measurement Sheet will be rejected**. Superwise rejects the measurement sheet and adds a remark to it.

## How to delete a request

1. Click the menu icon at the end of the row.
2. Click **Delete**.
3. Click **Confirm**.

Superwise rejects the measurement sheet that belongs to the request.

## How to see who approved a request

Click the menu icon at the end of the row, then click **Approval History**. A panel opens with the approval steps. For an accepted request, **Approval Info** also shows. It opens the approval report.

## What the columns mean

| Name | What it means |
| --- | --- |
| **Created On** | The date Superwise created the request. |
| **Project** | The project of the request. |
| **Area** | The area of the project, with its code. |
| **Activity** | The task of the measurement that went over. |
| **Created By** | The person who created the request. |
| **Status** | The state of the request, for example **Pending**, **Rejected** or **Accepted**. |

## Rules to know

- **Approve** and **Reject** show only to a person whose approval step it is. The menu shows only the choices that fit the state of the request.
- Only the last approved service request can be rejected.
- **Approve**, **Reject** and **Delete** do not show for a request that a BOQ playground revision created. That request is part of a BOQ revision. See [BOQ estimation](../boq-estimation/index.md).
- **Delete** shows only for a request that is pending or rejected, and only to people who have the Delete permission.
- When a rejected request is accepted later, its measurement sheet goes back to **Pending**.

## If something goes wrong

| What you see | What to do |
| --- | --- |
| **Only last approved Service Request can be rejected** | Reject the newer approved request first. |
| **Could not change status.** followed by a reason | Read the reason. The approval workflow may need another person to act first. |
| No **Approve** or **Reject** in the menu | You are not the approver for this step, or the request is part of a BOQ revision. |

## Related pages

- [Add a measurement sheet](../measurement-book/add-measurement.md)
- [Bulk add measurement sheets](../measurement-book/bulk-add.md)
- [Project BOQ](../project-boq/index.md)